Purpose
This policy defines the process for refunds and grievance redressal at Prism Educational Society. It aims to ensure transparency, fairness, and timely resolution of all matters related to fee refunds, complaints, and disputes concerning students, parents, and stakeholders.
Scope
This policy applies to all students enrolled in any diploma, degree, or certification program conducted by Prism Educational Society. It also applies to prospective students who have made advance payments, and to parents or guardians associated with the institution. It covers refund requests, cancellations, and grievances related to academic, administrative, or financial issues.
Institutional Background
Prism Educational Society, is committed to providing quality professional education and skill development in media, design, animation, and related fields. Both institutions uphold values of integrity, transparency, and student welfare in all operations.
Refund Policy
Eligibility:
– Students withdrawing from a program are eligible to request a refund within 10 days from the date of course commencement.
– Refund requests received after 10 days will not be considered.
– If a course is cancelled or rescheduled by the institution, the student will receive a full refund or may opt for course transfer.
– Duplicate or erroneous payments will be refunded after verification.
Non-Refundable Components:
– Admission/Registration fees are non-refundable.
– Course materials, software, or certification fees are non-refundable once issued.
– Fees for workshops or short-term events are not refundable.
– Disciplinary expulsions are not eligible for refunds.
Refund Process:
1. Submit a Refund Request Form or email to [email protected] within 10 days.
2. Include student name, enrolment ID, payment proof, and reason for withdrawal.
3. Refunds will be processed within 15 working days of approval.
4. Refunds will be made via the original payment method.
Exceptional Cases:
Refunds beyond 10 days may be allowed for medical emergencies or course cancellations, with approval from the Director of Prism Educational Society.
Grievance Redressal Policy
Objective:
To establish a transparent and student-friendly system for resolving complaints. All grievances will be resolved within 7 working days of submission.
Grievance Redressal Committee (GRC):
The GRC functions under the supervision of Prism Educational Society and includes:
– Head of Institution / Principal – Chairperson
– Senior Faculty Member – Member
– Administrative Officer – Member
– Student Representative – Member (if applicable)
Submission Procedure:
1. Grievances may be submitted to [email protected] or [email protected], or in writing to the GRC department.
2. Complaints should include student details, course, issue description, and evidence (if any).
3. The GRC will acknowledge receipt within 2 working days.
Resolution Process:
– The GRC investigates and provides a written resolution within 7 working days.
– In complex cases, the student will be notified of any delay.
Appeal Process:
Students unsatisfied with the decision may appeal to the Director of Prism Educational Society within 7 days. The Director’s decision is final.
Confidentiality & Non-Retaliation:
All grievances will be treated confidentially, and students will be protected from any form of retaliation.
Policy Awareness and Implementation
This policy will be published on both websites (www.prismmultimedia.com and www.prismeducationalsociety.in), and briefed to all staff.
It will also be shared with students at the time of joining and displayed in all classrooms and notice boards for easy access and awareness.
The policy will be reviewed annually by Prism Educational Society to ensure continued relevance and compliance.
Effective Date & Review
This policy is effective from August 2023 and will be reviewed annually by the Governing Council of Prism Educational Society.
Issued by:
Prism Educational Society
Website: https://prismmultimedia.com/
https://prismeducationalsociety.in/
Email: [email protected]
